Accreditation by an external body represents the culmination of scrupulous hard work, the introduction of a Quality Management System in the company which complies with the International Management Standards UNI EN ISO 9001: 2008 for quality and the UNI EN 15038: 2006 Translation services.
Thanks to the commitment and collaboration of our staff, an important goal was achieved, qualifying us at an international level, recognising the validity and capabilities of our organisation.

Certification of the company guarantees a quality standard for our customers achieved for each project. In an increasingly demanding market, Business Voice offers a complete and efficient service, demonstrating itself as a capable and reliable partner, responding to our client’s requests in a precise and prompt fashion.

The fundamental concepts of the UNI EN ISO 9001: 2008 are that of a customer-centric approach and one of continuous improvement. The fundamental concept of the UNI EN 15038: 2006 is a standardised quality offered for translation services. Based on the aforementioned requirements, the procedures relating to:

MANAGEMENT OF TECHNICAL AND HUMAN RESOURCES

• Project Managers who manage the translation process to optimise efficiency and effectiveness of the service.
• Translators who must have documented competence as well as being a native speaker.
• Proofreaders, different from the translator, whose role is to examine the translation and verify its suitability, comparing the source and target texts, as well as recommending any corrective actions.

INTRINSIC TRANSLATION QUALITY

• Translation projects – documented at every stage;
• Initial contact with the customer, ensuring customer compliance with the specified requirements;
• translation service, which must be provided under controlled conditions, with adequate records.